Blog archive: page 14

Keep reading with the articles below, from newest to oldest.

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Discover what changes in customer support with the official WhatsApp API and how it transforms results with speed and automation.

Mateus DiasNov 10

Artificial intelligence

Prepare a test matrix to check answers, exceptions, and team handoffs. Learn how to record failures and decide what to release to customers.

Mateus DiasNov 10

Automation

A Pix reminder needs to follow the purchase state. Learn how to check validity, avoid duplicate messages, and stop the sequence after confirmation.

GabrielaNov 10

Artificial intelligence

From coupons to requests for help: capture contacts before purchase, save what each person requested and reply through their chosen channel.

GabrielaNov 10

Compare the app and API using your store’s work, a weekend exchange case, and criteria for checking connections, teams, and messages.

GabrielaNov 10

Customer service

Discover 10 practical strategies to reduce average handle time with automation, improve customer experience and scale your operation efficiently.

Mateus DiasNov 10

Sales

Link conversations to orders to measure AI-assisted sales. Define the window, avoid duplicates and distinguish association from additional sales.

Mateus DiasNov 10

See how ChatFunnel runs your store's customer service and sales on WhatsApp, with fast replies and conversations that turn into orders.