Blog archive: page 13

Keep reading with the articles below, from newest to oldest.

Articles on this page

Social media interactions gathered in a support speech bubble.

Sales

How Automation Reduces Lost Leads on Social Media

Discover how automation reduces lost leads on social media, improves support and generates more sales for your business.

Mateus DiasNov 10

A customer at a support entrance with a speech bubble and clock.

Customer service

Why Automate First Customer Contact

Discover 10 practical reasons to automate first customer contact, speed up support and optimize conversion from the start.

Mateus DiasNov 10

A speech bubble and package beside question cards, with one initial topic highlighted in cyan.

Artificial intelligence

AI customer service for ecommerce: where to start

Choose your first AI customer service topic based on frequency, risk, and available sources. See a garment care pilot with an exception handed off and criteria for expanding.

GabrielaNov 10

A speech bubble with a padlock and records protected by frosted glass.

Data protection

Brazil’s LGPD and WhatsApp Chatbots: What to Review Before Publishing

Discover essential practices for adapting WhatsApp chatbots to Brazil’s LGPD, protecting data, avoiding fines and safeguarding automated interactions.

Mateus DiasNov 10

Customer record, speech bubble, and pipeline board connected by a cyan arrow from customer service to sale

Sales

CRM for ecommerce: customers, orders, and repeat purchases

Learn what an ecommerce CRM should bring together, how to build a funnel without confusing opportunities with orders, and how to choose a tool for your online store.

GabrielaNov 10

A phone where AI reports an order with two shipments: the backpack in transit and the pencil case still being prepared

Customer service

Order status on WhatsApp: how to use AI after the sale

A delivery answer depends on the right source. Learn how to identify the purchase, separate packages, and route exceptions without inventing dates.

GabrielaNov 10

A hand removes a repeated step from an organized customer service sequence.

Automation

WhatsApp Workflows: Standardize and Reduce Rework

Standardize WhatsApp workflows and reduce rework. Organize steps, set standards, and gain speed without losing personalization or control.

Mateus DiasNov 10

Two parallel paths with message variations under equivalent conditions.

Sales

How to Run A/B Tests in WhatsApp Automations

Discover how to use A/B tests in WhatsApp automations to increase sales and optimize automated support with real data.

Mateus DiasNov 10

A lamp illuminates an old conversation beside a new response.

Sales

5 Strategies to Reactivate Cold Contacts With Automation

Learn five practical strategies to reactivate cold contacts with automated messages and increase conversions quickly and efficiently.

Mateus DiasNov 10

A cyan arrow carries a conversation and context records from AI to a headset-wearing service agent.

Customer service

When AI should hand customer service over to a person

Define when AI should call a person, what data should accompany the conversation, and how to test the handoff through the team’s first reply.

Mateus DiasNov 10

A clipboard with check marks and blocks representing a conversation flow.

Automation

Checklist for Setting Up Automated Customer Support From Scratch

Learn how to set up automated customer support from scratch with a practical checklist. Avoid mistakes, move faster and reduce lost leads.

Mateus DiasNov 10

A branching response flow and network of contextual conversations beside a package.

Artificial intelligence

Chatbot or AI agent for an online store: how to choose

Compare chatbots and AI agents using your store’s questions. See when to use flows, which capabilities to test, and how to evaluate human service.

Mateus DiasNov 10

AI and automation for your store

See how ChatFunnel runs your store's customer service and sales on WhatsApp, with fast replies and conversations that turn into orders.

Meet ChatFunnel, the No. 1 AI for online stores