Blog archive: page 10

Keep reading with the articles below, from newest to oldest.

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A small store with support messages and an order being prepared.

Automation

10 Benefits of Message Automation for Small Businesses

Discover the benefits of message automation for small businesses, increase sales, save time and transform support with artificial intelligence.

Mateus DiasNov 10

A conversation leads to choosing one bag from two options, representing a purchase decision.

Sales

AI Virtual Salesperson for Your Online Store: How to Create One

From first message to the right link: prepare an AI virtual salesperson to ask questions that guide choice and call the team at the right time.

GabrielaNov 10

Order timeline with a post-purchase thank-you message at each stage: paid, shipped, delivered and review

Sales

Post-Purchase WhatsApp Thank-You Messages: 10 Templates

From paid order to the invitation to return: 10 post-purchase WhatsApp message templates and the category Meta may assign each one.

Mateus DiasNov 10

Customer service

Reclame Aqui reputation: an ecommerce strategy

Learn how Reclame Aqui calculates reputation and build a strategy to answer, resolve, and prevent complaints using WhatsApp customer service and CRM.

GabrielaNov 10

Speech bubbles associated with choosing a product to buy.

Artificial intelligence

WhatsApp AI to Close More Sales in Conversation

Learn how businesses turn conversations into sales with WhatsApp AI. Explore real strategies and increase your results now.

Mateus DiasNov 10

Customer service

WhatsApp CRM: What It Is, How It Works and How to Choose

From conversation to paid order: what a WhatsApp CRM is, how it works with the official API and store, free options and 7 implementation steps.

GabrielaNov 10

ChatFunnel Chat screen showing order 1048 delivered, a 1-to-5 delivery question, and a score of 2 that alerts the team, under the title Post-Sale Evaluation.

Customer service

WhatsApp Satisfaction Survey: Templates and How to Measure

From a 1-to-5 question to following up on low scores: message templates and the CSAT calculation for measuring store customer service on WhatsApp.

GabrielaNov 10

Recovered cart, weekly reconciliation, and a 9% rate under the title Cart Recovery Rate: How to Calculate It.

Sales

Cart Recovery Rate: How to Calculate and Verify It

From formula to refunds: calculate your store’s cart recovery rate without inflating results, using an example of 400 checkouts.

GabrielaNov 10

Lia Martins’s customer record with orders, total spent and tags over a CRM sales funnel, under the title What is CRM.

CRM

What Is CRM? What It Does and How It Works

From the acronym to the sales funnel: what CRM is, what it stores about each online store customer, its advantages and signs that it is time to use one.

GabrielaNov 10

Sales

Ecommerce Sales Funnel: Stages, Metrics and How to Build One

From first click to repeat purchase: the seven stages of an online store funnel, what to measure at each and what to automate on WhatsApp.

GabrielaNov 10

Two speech bubbles next to an open door.

Customer service

How to Increase Your First-Contact Response Rate

Discover how to increase your first-contact response rate with practical automation strategies that reduce lost leads and reactivate physical contacts.

Mateus DiasNov 10

A comparison of a fixed message flow and a conversation supported by reference material.

Artificial intelligence

Chatbot or Virtual Assistant: Which Should You Use for Support?

Understand the difference between a chatbot and a virtual assistant in customer support. Learn how to use each effectively and scale results.

Mateus DiasNov 10

AI and automation for your store

See how ChatFunnel runs your store's customer service and sales on WhatsApp, with fast replies and conversations that turn into orders.

Meet ChatFunnel, the No. 1 AI for online stores