Blog archive: page 11

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A miniature store with a support speech bubble beneath a crescent moon.

Customer service

Benefits of an After-Hours Customer Support Bot

Discover how an after-hours support bot transforms customer relationships and increases conversions even when your team is offline.

Mateus DiasNov 10

A phone showing Loja Aurora automated support guiding a sizing question to a paid WhatsApp order

Automation

Automated WhatsApp Support: Step-by-Step Guide to Selling

From customer question to paid order: set up automated WhatsApp support for your store with AI, cart flows and rules for team handoff.

Mateus DiasNov 10

CRM pipeline integrated with an online store, showing a customer moving from checkout to paid order and an AI agent confirming Pix payment on WhatsApp

CRM

CRM integration with an online store: data, types, and how to test it

What a CRM integrated with an online store should receive from the platform, how data arrives through APIs and webhooks, and a test-purchase checklist.

GabrielaNov 10

Customer service

AI customer service for Black Friday: how to prepare your store

Organize temporary campaign terms, delivery estimates, and the human queue to keep AI answers current during Black Friday.

GabrielaNov 10

A phone showing a Loja Aurora conversation assigned to Ana and transferred to Bruno, beside the title Multiple representatives, one number.

Multiple WhatsApp Representatives: How to Use One Number

From assigned conversations to transfers with history: how an online store puts multiple representatives on one WhatsApp number while maintaining control.

GabrielaNov 10

Speech bubble, box with shopping cart, and store under a dome with a turquoise key, illustrating an AI agent’s access limits

Artificial intelligence

AI agent for ecommerce: what it does and its limits

Define your store agent’s scope: which sources it consults, which actions it can perform, and how it confirms an exception has reached the team.

GabrielaNov 10

The title WhatsApp customer reactivation over ChatFunnel Contacts, showing Lead Score, deactivation and broadcast summary.

WhatsApp Customer Reactivation: How to Filter Before Broadcasting

Why a broadcast to the entire base stops reaching people and how to filter customers who still speak with the store using Lead Score before a campaign.

GabrielaNov 10